Free Shipping for order above RM150


Returns

Please be aware that if you chose to return an item you will be responsible for the cost of its shipping fees back to our warehouse. In the case that your item is not deemed returnable by us we are not able to offer a refund and the item will not be returned back to you.

Policy

Goods must be returned within 3 days of purchase
Goods must be unworn, unwashed and in original packaging
Any goods marked 'Sale' cannot be returned
Original shipping charges are non-refundable
Customer is responsible for all goods sent until they are received at our warehouse
Customer agrees to assume the costs associated with returning the purchased item(s)  

Processing/Refunds

Refunds will be processed approximately 5 to 7 business days after we receive your items
Note: your bank may require additional days to process the transaction
All goods are subject to inspection: Worn, soiled or damaged goods (due to wear/improper washing) cannot be refunded and will not be returned back

How to make a Return
1.Read our Return Policy and Processing/Refunds above to ensure you are informed—we are not able to refund items which we deem used or damaged
2.Pick a reliable courier service and package the goods well to prevent damage
3.Attach proof of payment and the original order no. with your parcel

Kindly email us at hellobimsquare@gmail.com to make a return or exchanges.

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